Shipping policy
Shipping Policy
At Smile Core, we strive to deliver your order as quickly and efficiently as possible.
Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery Time
Estimated delivery times are:
• South Africa: 5–15 business days
Please note that delivery times are estimates only and may vary depending on your location, courier capacity, weather conditions, customs processing, and other factors outside our control.
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Shipping Delays
While we work with reliable shipping partners, delays may occasionally occur. Smile Core is not responsible for delays caused by couriers, customs authorities, weather events, or other third-party circumstances.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate. Smile Core is not responsible for orders delayed or lost due to incorrect or incomplete shipping information supplied by the customer.
Contact Us
If you have any questions regarding your shipment, please contact us at: