FAQs
Frequently Asked Questions
How long does shipping take?
Orders are typically delivered within 5–15 business days across South Africa. Once your order has been dispatched, you'll receive tracking information via email.
How long before I see results?
Many users notice a brighter-looking smile after just a few treatments. For best results, complete the full treatment cycle and follow the usage instructions consistently. Individual results may vary.
Are the whitening strips safe?
Yes. Smile Core V34 Whitening Strips are designed for cosmetic oral care use and are intended to be a simple and convenient at-home whitening solution when used as directed.
Will they cause sensitivity?
Many users experience little to no sensitivity. However, sensitivity can vary depending on the individual. If irritation or discomfort occurs, discontinue use and consult your dentist.
How often should I use them?
Follow the instructions provided with your whitening strips. Consistent use as directed will help achieve the best results.
Can I use them if I have dental work?
If you have crowns, veneers, fillings, implants, or other dental work, we recommend consulting your dentist before use. Whitening products may not affect dental restorations in the same way as natural teeth.
How does V34 work?
V34 uses colour-correcting technology to help neutralize the appearance of yellow tones while also helping to brighten the overall appearance of your smile for a whiter-looking result.
What causes tooth staining?
Common causes of tooth discoloration include coffee, tea, wine, smoking, certain foods, and natural aging.
How long do I leave the strips on?
Apply the strips to clean, dry teeth and leave them on for 30 minutes before removing them.
Can I eat or drink while wearing the strips?
For best results, avoid eating or drinking while the strips are applied.
How do I apply the strips?
Dry your teeth thoroughly, apply the strips evenly across your teeth, leave on for 30 minutes, then remove and discard. Rinse or brush if desired.
Are the strips suitable for everyday use?
Use the strips according to the instructions provided. Overuse is not recommended.
What ingredients are used in the whitening strips?
Key ingredients include PAP (Phthalimidoperoxycaproic Acid), Glycerin, Cellulose Gum, Hydroxypropyl Methylcellulose, PVM/MA Copolymer, Xanthan Gum, and Aqua (Water).
Can I use the strips if I have sensitive teeth?
If you have sensitive teeth or existing dental concerns, we recommend consulting your dentist before use.
Do the strips contain peroxide?
The formula uses PAP whitening technology, a peroxide-free whitening ingredient designed to help reduce the appearance of stains and discoloration.
Do you offer returns?
Yes. Please refer to our Refund Policy for full details regarding returns, refunds, and eligibility requirements.
How can I contact Smile Core?
You can contact our support team at hello@smilecore.co.za. We aim to respond to all inquiries within 24–48 business hours.